Question 1

Ring Sizing

Accepted Answer

3 Ways to Find your Ring Size

• Visit a local jewellery store
This is the best way to get an accurate ring size, at no cost.

• Measure your finger or ring
Get a ring that fits you and lay it on a ruler to carefully measure the inner diametre mm. Alternatively, wrap a string around your finger, then measure this string length on a ruler. Pick the closest measurement from the chart below.

• Purchase a ring sizer
These can be found online for just a few dollars.

Please take care in choosing the correct ring size as refunds/resizing services are unavailable for incorrect selections.

Question 2

Jewellery Care

Accepted Answer

MiVi3 pieces are hand-crafted with 925 sterling silver and precious stones. As these are materials that age naturally overtime, here are some tips to help your jewellery last a lifetime *:･ﾟ✧

Care Guide
 • Store your jewellery in the provided box.
 • Let perfume and lotions dry down before putting on jewellery.
 • Remove when swimming, bathing, exercising, or cleaning.
 • This will prevent tarnish from chlorine, salt, and other chemicals.

Cleaning Options
 • Wash with warm water and mild soap, then dry with a soft cloth.
 • Buff dull jewellery with a polishing cloth to restore shine.
 • To remove heavy tarnish, you can use the following method with household items. This should only be done periodically.
1. Line a bowl with aluminium foil.
2. Fill the bowl with boiling water.
3. Add 1-2 tablespoons of baking soda into the water. You'll see some bubbling.
4. Place your jewellery in the bowl, making sure it touches the foil. 5. Let it sit for 2-10 minutes until the tarnish is gone.
6. Remove, rinse, and dry with a soft cloth.

Question 3

Shipping Policy

Accepted Answer

A tracking link will be sent to your email once the order has been dispatched (from Melbourne AU). Please note, the times below are estimates and may be subject to delay during busy periods.

Ready to Ship items are sent within 3 business days from purchase.
Made to Order items are sent within 2-3 weeks from purchase.

Standard Domestic Shipping: 2-5 Business Days
Express Domestic Shipping: 1-2 Business Days
International Shipping: Contact me for accurate estimates.
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Please take care in providing correct shipping information as we cannot be held accountable for incorrect details.
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International Postage Disclaimer, While we take great care in trying to prevent unexpected custom fees, please note that your package may be subject to additional import taxes, customs duties, and/or fees imposed by the destination country. These charges are not included in the item nor shipping price. We cannot take responsibility for custom fees, as they vary across the globe. Please check your country's laws and regulations before placing an order.

If a product is seized by customs or returned to Australia due to incorrect postage details/failure to collect the item, we will not be responsible for product loss nor shipping refunds. If your item is returned to sender and a re-attempted delivery is desired, additional shipping costs may apply.

Question 4

Returns and Refund Policy

Accepted Answer

As every Made to Order piece is individually hand-crafted, product designs may vary slightly from the items photographed. If there are specific design elements you would like included in your item, please reach out prior to ordering, or include a note with your purchase. Additionally, custom commissions are always an option if you have a specific picture in mind!

Please take care in selecting the correct ring size. Refunds are unavailable for an incorrect size selected or any changes of mind. If you receive an incorrect or faulty item, please contact me at mivi3.studios@gmail.com and I will do my best to support you.

Question 5

Lost Parcel

Accepted Answer

Please take care in providing correct shipping information as we cannot be held accountable for incorrect details. In the rare case that your package is lost, delayed, or damaged by the courier, please contact me for support.

Question 6

Other

Accepted Answer

For any additional support or questions not answered here, please do not hesitate to contact me! I'll get back to you in 1-2 days.

Email: hello.mivi3@gmail.com 
Instagram: @mi.vi.3